{"id":8461,"date":"2026-05-11T06:59:56","date_gmt":"2026-05-11T06:59:56","guid":{"rendered":"https:\/\/nephizlabs.com\/faq-2\/"},"modified":"2026-10-02T17:28:56","modified_gmt":"2026-10-02T17:28:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/nephizlabs.com\/es\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8461\" class=\"elementor elementor-8461 elementor-131\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16e816e74126 e-con-full e-flex e-con e-parent\" data-id=\"16e816e74126\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4420a24681b0 elementor-widget elementor-widget-html\" data-id=\"4420a24681b0\" data-element_type=\"widget\" data-e-type=\"widget\" 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.news{background:linear-gradient(135deg,#0c8168,#0a6e59);border-radius:22px;padding:34px;max-width:620px;margin:18px auto 0;text-align:center;box-shadow:0 22px 50px -28px rgba(0,40,25,.7)}\n.nx .news h3{color:#fff;font-size:21px;font-weight:800;margin-bottom:6px}\n.nx .news p{color:#d7f5ec;font-size:14px;line-height:1.6;margin-bottom:16px}\n.nx .news .nrow{display:flex;gap:10px;max-width:440px;margin:0 auto}\n.nx .news input{flex:1;border:none;border-radius:12px;padding:13px 15px;font:inherit;font-size:14px;background:#fff}\n.nx .news button{background:#fff;color:#0c8168;border:none;border-radius:12px;padding:13px 20px;font-weight:800;font-size:14px;cursor:pointer;white-space:nowrap}\n@media(max-width:480px){.nx .news .nrow{flex-direction:column}}\n.elementor-element.elementor-element-16e816e74126{background:radial-gradient(1000px 560px at 84% -6%,rgba(255,255,255,.28),transparent 60%),radial-gradient(820px 560px at 6% 104%,rgba(21,138,95,.34),transparent 58%),linear-gradient(112deg,#4FB3A6 0%,#63B77C 50%,#7BB94C 100%)!important}<\/style>\n<div class=\"nx\"><div class=\"wrap\">\n<div class=\"hero\"><div class=\"eyebrow\">Nephiz Labs \u00b7 Ayuda<\/div><h1>Preguntas<br>frecuentes<\/h1><p class=\"lead\">Encuentra respuestas a las preguntas m\u00e1s frecuentes sobre nuestros productos y servicios.<\/p><\/div>\n<div class=\"faqcat\"><span class=\"cic\">&#8505;&#65039;<\/span>General<\/div>\n<div class=\"faq\">\n  <div class=\"q\"><button><span class=\"ql\"><span class=\"qic\" style=\"background:#fff2e3\">&#9888;&#65039;<\/span>\u00bfSus productos son para consumo humano?<\/span> <span class=\"pl\"><svg viewBox=\"0 0 24 24\" width=\"17\" height=\"17\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span><\/button><div class=\"a\"><div class=\"ai\"><p>Todos los productos vendidos por nephizlabs.com est\u00e1n destinados estrictamente a fines de laboratorio e investigaci\u00f3n. No est\u00e1n aprobados para el consumo humano ni veterinario.<\/p><\/div><\/div><\/div>\n  <div class=\"q\"><button><span class=\"ql\"><span class=\"qic\" style=\"background:#eaf1ff\">&#128104;&#8205;&#128300;<\/span>\u00bfQui\u00e9n puede comprar en Nephiz Labs?<\/span> <span class=\"pl\"><svg viewBox=\"0 0 24 24\" width=\"17\" height=\"17\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span><\/button><div class=\"a\"><div class=\"ai\"><p>Nuestros productos est\u00e1n destinados a investigadores cualificados, laboratorios e instituciones educativas. Los clientes son responsables de garantizar el cumplimiento de las leyes y normativas locales antes de comprar.<\/p><\/div><\/div><\/div>\n  <div class=\"q\"><button><span class=\"ql\"><span class=\"qic\" style=\"background:#eafbf3\">&#127757;<\/span>\u00bfRealizan env\u00edos internacionales?<\/span> <span class=\"pl\"><svg viewBox=\"0 0 24 24\" width=\"17\" height=\"17\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span><\/button><div class=\"a\"><div class=\"ai\"><p>S\u00ed, ofrecemos env\u00edo a todo el mundo a la mayor\u00eda de los pa\u00edses. La disponibilidad del env\u00edo puede variar seg\u00fan las normativas de importaci\u00f3n locales.<\/p><\/div><\/div><\/div>\n<\/div>\n<div class=\"faqcat\"><span class=\"cic\">&#129514;<\/span>Productos<\/div>\n<div class=\"faq\">\n  <div class=\"q\"><button><span class=\"ql\"><span class=\"qic\" style=\"background:#e3f5ec\">&#128300;<\/span>\u00bfSus productos est\u00e1n analizados en laboratorio?<\/span> <span class=\"pl\"><svg viewBox=\"0 0 24 24\" width=\"17\" height=\"17\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span><\/button><div class=\"a\"><div class=\"ai\"><p>S\u00ed. Los productos se analizan para comprobar su identidad y pureza mediante an\u00e1lisis de laboratorios externos. La informaci\u00f3n de an\u00e1lisis espec\u00edfica del lote puede estar disponible bajo petici\u00f3n.<\/p><\/div><\/div><\/div>\n  <div class=\"q\"><button><span class=\"ql\"><span class=\"qic\" style=\"background:#eaf1ff\">&#128142;<\/span>\u00bfCu\u00e1l es la pureza de sus productos?<\/span> <span class=\"pl\"><svg viewBox=\"0 0 24 24\" width=\"17\" height=\"17\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span><\/button><div class=\"a\"><div class=\"ai\"><p>La mayor\u00eda de los productos se fabrican seg\u00fan altos est\u00e1ndares de pureza, habitualmente &ge;99 % seg\u00fan el compuesto y el lote. Las especificaciones exactas pueden variar seg\u00fan el producto.<\/p><\/div><\/div><\/div>\n  <div class=\"q\"><button><span class=\"ql\"><span class=\"qic\" style=\"background:#e3f5ec\">&#10052;&#65039;<\/span>\u00bfC\u00f3mo debo almacenar sus productos?<\/span> <span class=\"pl\"><svg viewBox=\"0 0 24 24\" width=\"17\" height=\"17\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span><\/button><div class=\"a\"><div class=\"ai\"><p>Los productos deben almacenarse en un lugar fresco, seco y alejado de la luz solar directa. Para ciertos compuestos puede recomendarse refrigeraci\u00f3n tras la reconstituci\u00f3n. Consulte siempre las indicaciones de almacenamiento espec\u00edficas del producto.<\/p><\/div><\/div><\/div>\n<\/div>\n<div class=\"faqcat\"><span class=\"cic\">&#128230;<\/span>Pedidos y env\u00edos<\/div>\n<div class=\"faq\">\n  <div class=\"q\"><button><span class=\"ql\"><span class=\"qic\" style=\"background:#fff2e3\">&#9203;&#65039;<\/span>\u00bfCu\u00e1nto tarda el procesamiento?<\/span> <span class=\"pl\"><svg viewBox=\"0 0 24 24\" width=\"17\" height=\"17\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span><\/button><div class=\"a\"><div class=\"ai\"><p>La mayor\u00eda de los pedidos se procesan en 1\u20133 d\u00edas h\u00e1biles tras la confirmaci\u00f3n del pago.<\/p><\/div><\/div><\/div>\n  <div class=\"q\"><button><span class=\"ql\"><span class=\"qic\" style=\"background:#f0eafe\">&#128666;<\/span>\u00bfCu\u00e1nto tarda el env\u00edo?<\/span> <span class=\"pl\"><svg viewBox=\"0 0 24 24\" width=\"17\" height=\"17\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span><\/button><div class=\"a\"><div class=\"ai\"><p>Los tiempos de env\u00edo var\u00edan seg\u00fan el destino. Estimaciones t\u00edpicas: Europa 2\u20134 d\u00edas h\u00e1biles \u00b7 Reino Unido y Suiza 4\u20136 d\u00edas h\u00e1biles \u00b7 Asia 3\u20138 d\u00edas h\u00e1biles \u00b7 Internacional 5\u201315 d\u00edas h\u00e1biles.<\/p><\/div><\/div><\/div>\n  <div class=\"q\"><button><span class=\"ql\"><span class=\"qic\" style=\"background:#eafbf3\">&#128181;<\/span>\u00bfCu\u00e1nto cuesta el env\u00edo?<\/span> <span class=\"pl\"><svg viewBox=\"0 0 24 24\" width=\"17\" height=\"17\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span><\/button><div class=\"a\"><div class=\"ai\"><p>Los gastos de env\u00edo se calculan en el pago seg\u00fan el destino y el m\u00e9todo de env\u00edo seleccionado. Env\u00edo gratuito en pedidos superiores a 120 \u20ac.<\/p><\/div><\/div><\/div>\n  <div class=\"q\"><button><span class=\"ql\"><span class=\"qic\" style=\"background:#eaf1ff\">&#128205;<\/span>\u00bfPuedo seguir mi pedido?<\/span> <span class=\"pl\"><svg viewBox=\"0 0 24 24\" width=\"17\" height=\"17\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span><\/button><div class=\"a\"><div class=\"ai\"><p>S\u00ed. La informaci\u00f3n de seguimiento se proporciona una vez que su pedido ha sido enviado.<\/p><\/div><\/div><\/div>\n  <div class=\"q\"><button><span class=\"ql\"><span class=\"qic\" style=\"background:#ffece8\">&#8617;&#65039;<\/span>\u00bfCu\u00e1l es su pol\u00edtica de devoluciones?<\/span> <span class=\"pl\"><svg viewBox=\"0 0 24 24\" width=\"17\" height=\"17\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span><\/button><div class=\"a\"><div class=\"ai\"><p>Debido a la naturaleza sensible de los productos de investigaci\u00f3n, por lo general no se aceptan devoluciones una vez enviados. Si su pedido llega da\u00f1ado o incorrecto, p\u00f3ngase en contacto con el soporte dentro de las 48 horas posteriores a la entrega.<\/p><\/div><\/div><\/div>\n<\/div>\n<div class=\"disc\" style=\"margin-top:34px\"><b>\u00bfA\u00fan tiene preguntas?<\/b> Contacte con nuestro equipo de soporte a trav\u00e9s de la p\u00e1gina de Contacto o por correo electr\u00f3nico: respondemos normalmente en un plazo de 24\u201348 horas h\u00e1biles.<\/div>\n<footer>&copy; Nephiz Labs \u00b7 FAQ<\/footer>\n<\/div><\/div>\n<script>document.querySelectorAll('.nx .q button').forEach(function(b){b.addEventListener('click',function(){b.parentElement.classList.toggle('open');});});<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Nephiz Labs \u00b7 Ayuda Preguntasfrecuentes Encuentra respuestas a las preguntas m\u00e1s frecuentes sobre nuestros productos y servicios. &#8505;&#65039;General &#9888;&#65039;\u00bfSus productos son para consumo humano? Todos los productos vendidos por nephizlabs.com est\u00e1n destinados estrictamente a fines de laboratorio e investigaci\u00f3n. No est\u00e1n aprobados para el consumo humano ni veterinario. &#128104;&#8205;&#128300;\u00bfQui\u00e9n puede comprar en Nephiz Labs? Nuestros [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8461","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>P\u00e9ptidos de investigaci\u00f3n \u2013 FAQ | Nephiz Labs<\/title>\n<meta name=\"description\" content=\"Respuestas sobre p\u00e9ptidos de investigaci\u00f3n: an\u00e1lisis de laboratorio, \u226599% pureza, conservaci\u00f3n, env\u00edo y pedidos. 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